• Course
  • Self management ID No: 14063

Self management ID No: 14063 NQF Level 3, Credits: 2

Purpose

To demonstrate belief in his or her personal capabilities within the work context, display resiliency through continuous and conscious efforts to overcome work obstacles / challenges.

Target Group

Duration:

This course is presented over two (2) days

Learning Outcomes

SECTION 1: PLAN AND ORGANISE OWN WORK
  • THE BUSINESS ENVIRONMENT
  • USING PLANNING AIDS IN SCHEDULING,
  • TIME MANAGEMENT AND WORK PRIORITISATION ;
  • PRIORITISING ROUTINE AND UNEXPECTED TASKS ;
  • REPORTING ANTICIPATED DIFFICULTIES IN MEETING DEADLINES AND ASKING FOR ASSISTANCE
SECTION 2: ESTABLISH AND MAINTAIN WORKING RELATIONSHIPS
  • TEAM WORKING, RELATIONSHIP AND CONFLICT MANAGEMENT ;
  • PROVIDING INFORMATION TO INTERNAL AND EXTERNAL CUSTOMERS ;
  • REQUESTING INFORMATION AND ADVICE FROM CO-WORKERS ;
  • MEETING COMMITMENTS TO OTHERS; COMMUNICATION METHODS AND STYLES ;
  • PROMOTING THE IMAGE OF YOUR DEPARTMENT OR ORGANISATION
SECTION 3: MAINTAIN FILES AND RECORDS
  • FILING NEW RECORDS AND DOCUMENTATION IN THE FILING SYSTEM ;
  • STORING DOCUMENTS AND RECORDS ;MONITORING MOVEMENTS OF FILES AND RECORDS;
  • DEALING WITH OUT OF DATE RECORDS ;
  • RECORDS KEEPING AND CONFIDENTIALITY ;
  • ORGANISATIONAL POLICY FOR SORTING,
  • HANDLING AND STORING INFORMATION;
  • IMPROVING THE FILING SYSTEM FOR AN ORGANISATION