Purpose

To assist learners to be able to define and analyse the problem;

• Evaluate solutions; and
• Implement the solution

Target Group

For those working in, or entering the workplace in the area of Business and Organisational Communication

Duration:

This course is presented over Two (2) days

Learning Outcomes

• PROCESS OF DIFINING A PROBLEM;
• PROBLEM INVESTIGATION;
• THE PROCESS OF INVESTIGATING A PROBLEM GETTING INFORMATION

• PROBLEM SOLVING TECHNIQUES IN IDEA GENERATION;
• DETERMINING A CRIITERIA AND WEIGHING SOLUTIONS;
• EVALUATING POSSIBLE SOLUTIONS

• SELECTING THE OPTIMUM SOLUTION;
• CONSULTING STAKEHOLDERS;
• CRITERIA TO MEASURE EFFECTIVENESS OF A SOLUTION