• Course
  • Conflict Management ID No: 114974

Conflict Management ID No: 114226 NQF Level 5, Credits: 8

Purpose

To identify and manage the resolution of personal conflict between persons or parties

Target Group

Managers, Trade Union members, workers, HR personnel.

Duration:

This course is presented over five (5) days

Learning Outcomes

SECTION 1: INTRODUCTION TO CONFLICT MANAGEMNT
  • SOURCES OF CONFLICTPOSITIVE AND NEGATIVE
SECTION 2: CONFLICT MANAGEMENTINTRODUCTION
  • BUSINESS CONFLICT MODES;
  • SELECTING THE RIGHT CONFLICT MANAGEMENT STRATEGY;
  • CONFLICT RESOLUTION PROCESS;
  • CONFLICT RESOLUTION PROCEDURES; CONFLICT MANAGEMENT TIPS
SECTION 3: PLANS AND STRATEGIES TO MANAGE CONFLICT
  • THE LABOUR RELATIONS ACT AND CONFLICT;
  • THE ROLE OF POLICIES AND PROCEDURES IN PREVENTING AND/OR RESOLVING CONFLICTS
SECTION 4: EXPLAIN THE ATTRIBUTES OF AN EFFECTIVE CONFLICT MANAGER
  • PERSONAL ATTRIBUTES OF A GOOD CONFLICT MANAGER;
  • ATTRIBUTES THAT MUST BE CONTROLLED BY AN EFFECTIVE CONFLICT MANAGER;
  • SKILS AUDIT FOR CONFLICT MANAGEMENT