Purpose

This Course provides a broad introduction to customer services and includes both internal and external customers. The focus is knowledge, skills, values and attitudes in relation to the learner's own context and experience of the world of work

Target Group

Open to all

Duration:

This course is presented over Two (2) days

Learning Outcomes

• Identify customer needs and expectations.
• Recognise customer dissatisfaction and take action to resolve the situation.
• Identify and use opportunities to enhance the quality of customer service.