• Course
  • Interpersonal Skills ID No: 14063

Interpersonal Skills ID No: 14063 NQF Level 3, Credits: 2

Purpose

Liaising and networking with internal and external stakeholders.

  • Devising and applying a strategy to establish constructive relationships with team members in a unit.
  • Devising and applying a strategy to establish constructive relationships with managers.
  • Identifying and minimising personal conflict in the workplace.

Target Group

This Course is intended for managers in all economic sectors ie would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

Duration:

This course is presented over Three (3) days

Learning Outcomes

SECTION 1: NETWORKING IN THE WORKPLACE
  • INTERPERSONAL SKILLS;
  • NETWORKING;NETWORKING OPPORTUNITIES;
  • STRATEGIES AND TIPS FOR NETWORKING
SECTION 2: ESTABLISHING CONSTRUCTIVE RELATIONSHIPS WITH MANAGERS
  • KEEPING MANAGERS INFORMED;
  • SEEKING GUIDANCE AND INFORMATION;
  • CONSULTING MANAGERS WHEN EXECUTING TASKS;
  • RAISING QUALITY CONCERNS WITH MANAGERS
SECTION 3: MANAGING CONFLICTS IN A UNIT
  • CONFLICT MANAGEMENT;
  • CONFLICT MANAGEMENT STRATEGIES;
  • REFERRING CONFLICTS TO APPROPRIATE AUTHORITY /MANAGERS
SECTION 4: TEAMWORK
  • BUILDING A TEAM;
  • OPPORTUNITIES TO DISCUSS WORK AND PERSONAL ISSUES;
  • GIVING FEEDBACK TO TEAM MEMBERS;
  • COMMUNICATING CHANGES TO TEAM MEMBERS